(Effective June 23, 2021)
Key Elements of this Policy
Here are the key elements of this Policy so you can know the important parts right away to make an informed decision about your consent for our collection, use and disclosure of your personal data. By submitting any personal data to us via any means, you consent to such collection, use and disclosure. You can find the details in the rest of the Policy.
|Personal data we collect from you but only with your consent||What we do with it||Third parties we share it with|
|Contact Information||Communicate with you and manage our relationship, depending on your relationship with us||Companies that provide our communications services, such as SendGrid, HubSpot and WPEngine|
|Account Information||Manage your account and enable logging in to the Services||Companies that provide the infrastructure for the Service, such as WPEngine and Google Cloud Services|
|Credit Card Billing Information||Process payments for the purchase of the Software||Payment processors, such as Stripe and PayPal|
|Customer Information||Create a record of and manage our client relationship with you||Companies that permit us to manage our client relationships, such as HubSpot, Microsoft and Soraco Technologies|
Before we get started with the details, here are a few terms we think you should know as you read this Policy.
“Data Protection Laws” refers to the laws that are designed to protect your personal data and privacy in the place where you live. These include: (1) the “GDPR”, the European Data Protection Law which stands for “General Data Protection Regulation”, with the official name Regulation (EU) 2016/679 of the European Parliament and of the Council; and (2) “PIPEDA” (Personal Information Protection and Electronic Documents Act), which is the Canadian Data Protection Law that applies to our commercial activities in Canada. BidBow is committed to adhering to these Data Protection laws that apply to you, and any other applicable Data Protection Laws.
“Personal data” – this is information we collect from you or about you and which is defined in the GDPR as “any information relating to an identified or identifiable natural person.” It can be as simple as your name or your email, or something more complicated like an online identifier (usually a string of letters and / or numbers) that gets attached to you. Under PIPEDA, the equivalent concept is “personal information”, which is roughly the same. Any mention of “personal data” in this Policy shall also mean personal information.
About Us and Contacting Us
BidBow Inc. is a corporation incorporated under the laws of Canada that owns and operates the Website and Services. Where this Policy refers to “BidBow”, it may refer to BidBow Inc. and / or its shareholders, officers, directors, employees, agents, partners, principals, representatives, successors and assigns, depending on the context.
Under the GDPR, BidBow Inc. is a “data controller”. That means we collect personal data directly from you and determine the purpose and means of “processing” that data. “Processing” is a broad term that means collection, use, storage, transfer or any other action related to your personal data; it is used in this Policy in that way.
If you want to ask us anything about what’s in this Policy, or anything else privacy- or data- related, or exercise any of your available privacy rights, you can email:
BidBow Privacy Officer
Here is the mailing address for you as well:
BidBow Privacy Officer
25, rue de Sauverny
You have the following rights regarding your personal data held by BidBow, and other privacy rights. Please note that not necessarily all of these rights may be available to you; this depends on the Data Protection Laws where you are located that apply to you. These rights may be exercised without affecting the price you pay for the Software. Notwithstanding that, exercising certain of these rights may affect your ability to use some or all of the Services.
If you wish to exercise any of these rights, please contact our Privacy Officer at the contact information above, or refer to certain relevant sections further in this Policy.
Personal Data Collected from You and What We Use It For
In the table below, please find all the personal data we may collect from you directly, what we use it for, and the legal basis under the GDPR for us having and processing this personal data. Under PIPEDA, the legal basis is your informed consent, and by submitting this personal data you acknowledge having granted this consent to BidBow.
|Personal data category||Personal data processed|
What we use it for
(the “purpose” of processing)
|Legal basis for processing under the GDPR|
|Contact Information||Name and email address||To communicate with you and to reply to any inquiries you send to us||Your consent in giving us this information|
|Account Information||Name, email address, the company that you work for and optionally, your phone number and the country where you live||Manage your account, and enable logging in to the Services||Your consent and the performance of a contract between you and us|
|Credit Card Billing Information||Credit card number, credit card expiry date, card security code (CVV) and billing address||Process payments for the purchase of the Software||Your consent and the performance of a contract between you and us|
|Customer Information||Name, email address, the company that you work for, your phone number and the country where you live||To create a record of and manage our client relationship with you||Your consent and the performance of a contract between you and us|
Where you have provided personal data further to the contract between you and us, if you fail to provide such data or withdraw your consent to use such data, we will no longer be able to provide certain Services to you.
Personal Data Collected About You from Third Parties and What We Use It For
Sometimes we get personal data about you from third parties. This table explains the details about this personal data – what it is, where it came from, what we do with it, and legal basis for us having and processing this personal data under the GDPR. Under PIPEDA, the legal basis is your informed consent.
Additionally, to the extent that analytics identifiers are generated from third parties, these may be considered personal data collected from third parties, and you can find details about them elsewhere in this Policy.
|Personal data category||Personal data processed||Who we get the data from|
What we use it for
(the “purpose” of processing)
|Legal basis for processing under the GDPR|
|Account Information||Your name and email address||The company that you work for||To provide you with an account on the Website that will allow you to access the Software knowledgebase.||Your consent and the performance of a contract|
Sensitive Personal Data
We do not collect any of what the GDPR considers sensitive personal data from you, unless you voluntarily submit it via the Services, which we encourage you not to do.
Who We Transfer Your Personal Data To
We routinely share some of your personal data with certain types of third parties who are identified in the table below along with what they do with it. Some of those third-party recipients may be based outside your home jurisdiction. If you are in the European Economic Area, please see the “Transfer of Your Personal Data Outside of the European Economic Area” further down in this Policy for more information including on how we safeguard your personal data when this occurs.
We will share personal data with law enforcement or other public authorities if: (1) we are required by applicable law in response to lawful requests, including to meet national security or law enforcement requirements; (2) if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the safety of any person, or any violation of BidBow’s Terms and Conditions or your license agreement with BidBow to use the Software; or (3) if we believe it is necessary to investigate, prevent, or take action regarding situations that involve abuse of the Services infrastructure or the Internet in general (such as voluminous spamming or denial of service attacks).
We will never share your personal data with other third parties except under these circumstances. We do not sell or rent your personal data to any third party for direct marketing purposes or any other purpose.
|Personal data category||Who we transfer it to||What they do with it|
|Contact Information||Companies that provide email services, specifically SendGrid, HubSpot and WPEngine as detailed more fully in the Email Communications section below||Send you emails|
|Account Information||Companies providing technical infrastructure for the Services||Control your logging in to the Services so they can be provided to you and record-keeping|
|Credit Card Billing Information||Payment processing companies, specifically Stripe and PayPal||Process your payments for your purchase of the Software|
|Customer Information||Companies that permit us to manage our client relationships, such as HubSpot, Microsoft and Soraco Technologies||Facilitate the functioning of the Services, including the Website’s chat function, various forms and scheduling tools; generate license keys for the Software|
(including IP addresses)
|Companies that provide data analytics, specifically Google Analytics and HubSpot||Provide us with analytics as to how the Services are used, and to trace fraudulent activities|
Tracking Technology (“Cookies” and Related Technologies)
BidBow uses tracking technology (“cookies” and related technology such as tags, pixels and web beacons) in the Services and by interacting with the Services you agree to their use. Cookies are small text files placed on your computer or device when you visit a website or use an online service, in order to track use of the site or service and to improve the user experience by storing certain data on your computer or device.
Please note that deleting or blocking certain cookies may reduce your user experience by requiring you to re-enter certain information, including information required to use our Services. Furthermore, deleting certain cookies may prevent certain functions, or the entirety of the Services, from working at all.
Email Communications and Compliance with Anti-Spam Laws
You may unsubscribe from BidBow’s mailing list at any time, by following the link at the bottom of all BidBow emails. Other types of emails, such as transactional, relational, and other emails related to the Services will not have an opt-out option as they are necessary for the use of the Services.
BidBow’s practices with respect to its email are designed to be compliant with anti-spam laws, specifically the law unofficially called “CASL”, or Canada’s Anti-Spam Law (S.C. 2010, c. 23). If you believe you have received email in violation of these laws, please contact us using the contact information further up in this Policy.
How We Protect Your Personal Data
We have implemented very strict technical and organisational procedures for ensuring that, by default, only the personal data which is necessary for each specific purpose of the processing are processed by us. These procedures prevent your personal data from being lost; or used or accessed in any unauthorised way.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory authority of a suspected data security breach where the Data Protection Laws require us to do so, and within the time frame required by the applicable Data Protection Law.
BidBow uses only industry best practices (physical, electronic and procedural) in keeping any data collected (including personal data) secure. In addition, we use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate the Services, and these third parties have been selected for their high standards of security, both electronic and physical. For example, BidBow uses WP Engine and Google Cloud Services, recognized leaders in secure data, for hosting of the Services and related data, and storage of data including personal data.
All information, including personal data, is transferred with encryption using Secure Sockets Layer (“SSL”) or Transport Layer Security (“TLS”), robust security standards for Internet data transfer and transactions. You can use your browser to check BidBow’s valid SSL security certificate.
BidBow uses Stripe and PayPal for processing of secured credit card payments for payments for the Software made through the Services. Stripe and Paypal are both certified as PCI-DSS (Payment Card Industry Data Security Standard) Merchant Level 1, the highest-volume level for credit card transaction companies.
Transfer of Your Personal Data Outside of the European Economic Area (EEA)
For our European users, we endeavour to keep your personal data inside the EEA. However, certain of our data processors (and BidBow) are in other countries where your personal data may be transferred. However, these countries are limited to countries with particular circumstances that protect your data, specifically:
That’s it! You have the right, however, to refuse to have your data transferred outside the EEA. Please contact our Privacy Officer to make that request. Please note that making this request may prevent you from being able to use a portion or all of the Services.
Supervisory Authorities and Complaints
If you are in the EEA, under the GDPR you have the right to make a complaint to the appropriate supervisory authority. If you are not satisfied with the response received or the actions taken by our Privacy Officer, or if you would like to make a complaint directly about BidBow’s data practises, we invite you to contact the supervisory authority in your country. If you are in the U.K., you should contact the Information Commissioner’s Office who is the supervisory authority. You can reach them in a variety of ways, including by phone (0303 123 1113 in the UK) and mail (Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF). If you are in France, you should contact the Commission Nationale de l'Informatique et des Libertés who is the supervisory authority there. Their contact information can be found here.
The full listing of all Data Protection Authorities (the supervisory authorities) across the EEA can be found here.
Your personal data will only be kept for as long as it is necessary for the purpose needed for that processing. For example, we will only retain your account information for as long as you have an account with us. We may, however, keep certain information for longer periods of time when required to by any law or regulation.
BidBow does not use any automated decision-making processes in providing the Services.
Children’s Privacy Statement
The Services are not intended for children under the age of 18. We do not knowingly collect any personal data from a child under 18. If we become aware that we have inadvertently received personal data from a person under the age of 18 through the Services, we will delete such information from our records.
The date at the top of this page indicates when this Policy was last updated. Every now and then, we will have to update this Policy, and we will update it no less than once every 12 months. You can always find the most updated version at this URL, and we will always post a notice on the Services if we make significant changes. If you have a BidBow account, we will also email you to tell you the Policy has been updated, and what the important changes are.
© BidBow Inc., 2021