This Schedule B forms part of the Software License Agreement (the “Agreement”) between BidBow Inc. (“BidBow”) and Customer. All terms not otherwise defined herein shall have the meaning ascribed to them in the Agreement.
During the Term, in additions to the licenses and other rights provided for in the Agreement, BidBow will provide Customer with the Subscription Services listed below. All Subscription Services, on being provided by BidBow to Customer hereunder, are subject to all applicable terms and conditions of the Agreement, including the Subscription Terms.
BidBow will provide such Enhancements (including to the Documentation) as BidBow may from time to time, in its sole discretion, make generally available to Customers. Customer does not have any right hereunder to receive any new versions of the licensed software that BidBow may, in its sole discretion, release from time to time. Customer shall be responsible to install all Enhancements. Customer acknowledges that further Enhancements and support services may not be available if Customer fails to install the latest Enhancements.
Support services will be available through email (at email@example.com), chat (as available on the BidBow website at https://bidbow.com), WhatsApp or Phone (at +1-450-234-0777), or by submitting a support ticket on BidBow’s support page (https://bidbow.com/support). The form on the BidBow support page must be used for high priority issues to ensure issue escalation in a timely manner.
Support ticket maximum response times will be determined based on the issue priority indicated on the support form (https://bidbow.com/support).
Email answers will be provided to the email address associated with the applicable Manager Account or User Account, or such other email as may be specified in a support request. If an issue cannot be resolved by email, chat, or phone, a screen sharing session will be scheduled at a mutually agreed time between Customer or User, as applicable, and BidBow.
BidBow will provide access to an online self-paced training course for all users who are licensed to use the software. After the online training course has been completed by the users, BidBow will provide a live Q&A and consultation online session to answer any questions on how to use or apply the software.